Privacy Policy

FireGuard, Inc. ("FireGuard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, username, password
• Professional Information: Fire guard certifications, license numbers, expiration dates, employer information
• Business Information: Company name, business type, EIN/tax ID, business address
• Building Information: Property addresses, floor plans, occupancy details, fire safety equipment information
• Payment Information: Credit card numbers, billing addresses (processed through secure third-party payment processors)
• Communication Information: Support tickets, chat messages, feedback
• Verification Documents: Government-issued IDs, certification documents for KYB/KYC processes

1.2 Information Collected Automatically

When you access our Services, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, browser type
• Usage Data: Pages visited, features used, time spent, click patterns
• Location Data: GPS coordinates (with consent), IP-based location, check-in/check-out locations
• Log Data: Access times, pages viewed, IP addresses, referring URLs
• Cookies and Tracking: Session cookies, persistent cookies, analytics data

1.3 Information from Third Parties

We may receive information from:

• Authentication providers (Clerk, social login services)
• Background check and verification services
• Fire department and AHJ databases
• Business verification services
• Analytics providers

2. How We Use Your Information

We use collected information to:

• Provide Services: Create accounts, manage fire watch assignments, process compliance reports
• Verify Identity: Confirm fire guard certifications, verify business legitimacy through KYB processes
• Process Transactions: Handle subscription payments, issue invoices
• Communicate: Send notifications, alerts, service updates, and promotional materials (with consent)
• Improve Services: Analyze usage patterns, conduct research, develop new features
• Ensure Safety: Monitor for fraudulent activity, enforce Terms of Service
• Comply with Law: Respond to legal requests, meet regulatory requirements
• Support: Respond to inquiries, troubleshoot issues

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process personal data based on:

• Contract Performance: To provide Services you've requested
• Legitimate Interests: For fraud prevention, security, service improvement
• Legal Compliance: To meet regulatory obligations
• Consent: For marketing communications and optional features

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third parties who assist in providing our Services, including:

• Cloud hosting providers (AWS)
• Payment processors
• Analytics services
• Customer support platforms
• Identity verification services

4.2 Authorities and Emergency Services

When necessary for fire safety compliance:

• Fire departments and fire marshals
• Authorities Having Jurisdiction (AHJ)
• Building inspectors
• Emergency response agencies

4.3 Business Partners

Information shared with entities in the FireGuard ecosystem:

• Service providers engaging fire guards through our platform
• Property owners/managers for compliance purposes
• Insurance providers (with consent)

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or security issues
• Respond to emergencies

5. Data Security

We implement comprehensive security measures including:

• Encryption: TLS/SSL for data in transit, AES-256 for data at rest
• Access Controls: Role-based access, multi-factor authentication
• Infrastructure Security: AWS security best practices, WAF, DDoS protection
• Monitoring: 24/7 security monitoring, intrusion detection
• Audits: Regular security assessments and penetration testing
• Employee Training: Security awareness programs for all staff
• Incident Response: Documented procedures for security incidents

While we strive to protect your information, no electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information based on the following criteria:

• Active Accounts: Data retained while your account remains active
• Compliance Records: Fire safety records retained for 7 years per regulatory requirements
• Financial Records: Payment records retained for 7 years for tax/audit purposes
• Legal Holds: Data preserved as required for legal proceedings
• Anonymized Data: May be retained indefinitely for analytics

Upon account deletion request, we will delete or anonymize your data within 90 days, except where retention is required by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a machine-readable format
• Restriction: Request restriction of certain processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

7.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with exceptions)
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

To exercise these rights, contact us at privacy@fireguard.com or call 1-800-FIREGUARD.

7.3 European Economic Area (GDPR)

EEA residents have rights under the General Data Protection Regulation, including the right to lodge a complaint with a supervisory authority.

8. Cookies and Tracking Technologies

We use cookies and similar technologies:

Types of Cookies

• Essential Cookies: Required for basic site functionality
• Authentication Cookies: Keep you logged in
• Analytics Cookies: Help us understand how you use our Services
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards through:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all service providers
• Compliance with applicable data protection frameworks

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately. If you believe a child has provided us with personal information, please contact us at privacy@fireguard.com.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes
• Displaying a notice within the Services

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. California "Shine the Light" Disclosure

California Civil Code Section 1798.83 permits California residents to request information about the disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

15. Nevada Residents

Nevada residents may opt out of the sale of their personal information. We do not sell personal information as defined under Nevada law. To submit an opt-out request, contact us at privacy@fireguard.com.